FAQ's

Do I get a confirmation when I place an order?

When you place an order you will receive 2 emails. The first will be a confirmation email containing your order number and a detailed list of items purchased. If you selected LOCAL PICK UP as your delivery method, this email contains instructions for picking up your order. The second email will be sent only to orders being shipped, and it contains your tracking number which will be sent once your order has shipped. Please note that it can take up to 24-48 hours for your tracking number to be activated by the shipping carrier. 

What can cause my order to be delayed?

During peak sales times and promotional events, shipping time can be delayed..but never for long! We have most likely received a large number of orders, and it may take us a little longer to get your order out the door. Your patience is greatly appreciated, and we will do everything we can to process and ship your order as soon as possible. {OR} Your item may be out of stock or is being shipped to us from another location. We will contact you if we are unable to fulfill an out of stock item.

What if my custom item is incorrect upon arrival?

We do not accept returns for personalized products. In the unfortunate instance a customer error has occurred, we will work with you to correct the mistake and reproduce your order at a 30% discount. Furthermore, if any order were to contain an error or misprint caused by Macy May Staff or the vendor, we will happily reproduce it at no cost to you.

I cannot find the answer to my question! How do I reach customer service?

You can call us at (936) 205-5911, Monday-Friday 10AM – 5PM CST, or email us at customercare@macymay.com. We respond to all emails Monday-Friday from 10AM - 5PM CST. Any emails sent Friday after 5PM - Monday prior to 10AM CST will be answered when business hours resume on Monday.